Trainer (BPO Industry)Posted 28 days ago
55Applicants for1 open position
- 4In Consideration
- 0Not Selected
Skills And Tools:
- Conduct training sessions for new recruits by delivering the training content as per company’s standards.
- Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
- Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
- Coach call center agents on GDS system.
- Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
- Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
- Take part in the recruitment and training process as per the request of internal stakeholders.
- Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
- Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.
- Fluent English Speaker.
- Experience in Sales/Customer Service BPO is preferable.
- Experience with GDS is a plus.
- Excellent Organizational skills.
- Solid communication and presentation abilities.
- Additional certification in training is a plus.
- Key Account ManagerBusybees Egypt - Sheikh Zayed, Giza10 days ago
- Customer Support Advisor *Imme... - Maadi, Cairo13 days ago
- Senior Property Consultant - P... - Sheikh Zayed, Giza22 days ago
- Area Sales Representative - Badr City, Cairo3 days ago
- Export Sales Coordinator - 6th of October, Giza8 days ago
- Vendor Acquisition Specialist - Giza, Egypt3 days ago
- Senior Sales Freight Forwardin... - Mohandessin, Giza24 days ago
- SPA Session Assistant - Cairo, Egypt7 days ago
- Session Maker/Physiotherapist - Cairo, Egypt10 days ago
- Sales Support Specialist - Fem... - Sheikh Zayed, Giza26 days ago
- Sales Representative - October...SMART Furniture - 6th of October, Giza9 days ago
- Operations Executive (English ...OceanAir Travels - Haram, Giza3 days ago
- Quality Assurance SpecialistSafa International Travel - Dokki, Giza6 days ago
- Customer Service Support TeamWITHIN EARTH HOLIDAYS - Cairo, Egypt17 hours ago
- Customer Care/TeleSales AgentYour Parts - Maadi, Cairo22 hours ago
- CS - Back Office OfficerMico World Limited - Maadi, Cairo2 days ago
- Telemarketing AgentCentro CDX - Maadi, Cairo17 hours ago
- Back Office Agent - CSMico World Limited - Maadi, Cairo9 days ago
- Customer Service Representativ...Peacock Concierge - Maadi, Cairo10 days ago