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Job Description
- Conduct training sessions for new recruits by delivering the training content as per company’s standards.
- Conduct soft skills training sessions for new recruits during their on boarding program by delivering the training content as per company’s standards.
- Conduct skills gap analyses as per the request of internal stakeholders (Quality Assurance, Operations etc) to identify the area of improvement and providing coaching plan to employees.
- Coach call center agents on GDS system.
- Organize and conduct ongoing / advanced training sessions for existing employees as part of their coaching plan.
- Create training material in the form of digital media (e.g. presentations, training videos, Tests, case studies etc.
- Take part in the recruitment and training process as per the request of internal stakeholders.
- Work closely with Support Senior Manager to streamline the workflow of training and development of the department.
- Work closely with Support Senior Manager to create trainings and development programs for supervisors and team leaders.
Job Requirements
- Fluent English Speaker.
- Experience in Sales/Customer Service BPO is preferable.
- Experience with GDS is a plus.
- Excellent Organizational skills.
- Solid communication and presentation abilities.
- Additional certification in training is a plus.
