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Call Center Agent

The WaterWay Developments
New Cairo, Cairo
Posted 7 months ago
117Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

●Assist in the formulation of targets for individuals and teams.

● Hire and onboard new employees.

● Answer questions from staff and provide guidance and feedback.

● Anticipate escalation and take over calls when needed.

● Devise ways to optimize procedures and keep staff motivated.

● Measure performance with key metrics such as call abandonment, call waiting, etc.

● Ensure adherence to policies for attendance, established procedures, etc.

● Keep management informed on issues and problems.

● Prepare monthly/annual results and performance reports.

Job Requirements

  • Proven experience as call center agent 1 year of Experience in at least  
  • Experience in customer service is essential
  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • Grad Only
  • Fluent in English.

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