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Job Description
- Respond promptly and professionally to customer inquiries on social media platforms.
- Follow up on customer needs and effectively resolve their issues.
- Monitor customer feedback and collect insights to enhance service quality.
- Coordinate with other departments to ensure an optimal customer experience.
- Create high-quality, creative content that enhances audience engagement with the brand.
- Manage social media channels and produce content aligned with the marketing strategy.
Job Requirements
- Previous experience in customer service or managing social media accounts.
- Excellent written and verbal communication skills.
- Quick responsiveness and the ability to professionally handle customer interactions.
- Familiarity with social media management tools.
- Proficiency in design software such as Adobe Photoshop and Illustrator.
- Why Join Us?
Supportive and outstanding work environment. - Professional growth opportunities in customer relationship management.
- Competitive salary with additional benefits.