Learning & Development Facilitat...
Maadi, Cairo
Learning & Development Facilitator
Maadi, CairoPosted 21 days ago- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
About the Job
We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum and operations development to take on the role of Learning & Development Trainer. The ideal candidate will be responsible for supporting the Training Team in reporting, activity facilitation, as well as development for Trainers, Team Leaders, and emerging Leaders.
As Learning & Development Facilitator, You Will…
- Own all end-to-end learning & development services and processes
- Be the single point of contact for all leadership learning initiatives with the guidance of Leadership & Development Manager and Operations Support Director
- Partner with Site Program stakeholders (Operations,etc.) on a closed-loop feedback process to improve the effectiveness of training programs
- Develop new Trainers, Team Leaders, and emerging Leaders
- Create training modules and process documents related to leadership and development based on key stakeholders’ needs and requirements (Operations, Partners, Operations Support, and other PHL Departments)
- Implement comprehensive professional development plans and training programs related heavily to BPO leadership development
- Provide direction for new training and professional development initiatives in partnership with Operations and Leadership and Development Core Team
- Uphold existing best practices of the training department, while developing and communicating new procedures as necessary
- Contribute to the review of training content/material design, development, and revisions when necessary
- Facilitate activities to boost Operations ability in identifying specialist opportunities
- Maintain up-to-date reporting on training progress, effectiveness, and improvements
Job Requirements
As Learning & Development Facilitator, You Have…
- Must be a Graduate
- Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
- 2+ years previous contact center experience preferred
- Experience in customer service training
- Experience in coaching and mentoring
- Knowledge of existing and emerging training methods and tools
- Deep passion for collaboration and learning
- Excellent verbal and written communication skills, including presentation skills
- Ability to build rapport with clients and interact with team members at various position levels
- Ability to multitask effectively and work in a fast paced environment
- Ability to develop employees through positive motivation
- Ability to adapt to change and innovation
IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability. IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us. By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship. All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.
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