English Trainer (Call Center Fie...
51 Talk -
Maadi, Cairo
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Job Description
- Deliver engaging and interactive English language training sessions tailored to call center professionals.
- Assess trainees’ language proficiency and communication skills to identify areas for improvement.
- Develop and adapt training materials, lesson plans, and activities to meet the specific needs of call center staff.
- Provide constructive feedback and coaching to enhance trainees’ pronunciation, fluency, and customer service communication.
- Monitor and evaluate trainee progress through assessments, role-plays, and real-time call simulations.
- Collaborate with call center management to align training objectives with operational goals and performance metrics.
- Facilitate workshops on effective communication, active listening, and conflict resolution in a call center context.
- Maintain accurate training records and prepare reports on trainee performance and training outcomes.
- Stay updated on industry trends and best practices in language training and call center operations.
- Support continuous improvement initiatives by recommending enhancements to training programs and methodologies.
Job Requirements
- Minimum 1 year of frontline customer service or call center experience; team leadership or quality coaching experience is a plus.
- Strong communication, presentation, and real-time problem-solving skills; passionate about developing others and enhancing customer experience.
- Proficiency in both English and Arabic (Chinese proficiency is an advantage).
- Competent in office software and training-related tools; experience with AI-based learning tools is preferred.
- Willingness to travel within the Middle East; commitment to the company’s values of integrity, diligence, continuous learning, and an open mindset.
