Senior Training Specialist
La Poire -
Basatin, Cairo
Job Details
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Job Description
- Conduct onboarding training sessions for new stores teams and give them full information about our company and our product sales.
- Responsible for technical training for new different items.
- Assign mentors and coaches to new stores team members.
- Launch promotions calendar & new product training aligned with Area managers.
- Ensure that all staff are well trained and aware of all products & suggestive selling.
- Create motivational competitions for staff & Responsible for the whole cycle (design/implementation/coordination etc.).
- Observe how sales people and cashiers interact with clients to identify areas of improvement.
- Conduct training visits on sites & ensure that training process are followed properly through visit.
- Identify training needs analysis based on Visits & operations manager feedback, mastery shopper reports.
- Determine training needs both for individuals and teams.
- Advise salespeople how to upsell products and services.
- Develop Brands menus according to new introduced products.
- Design and execute orientation programs for sales teams.
- Maintain updated records of training curriculum and material.
Job Requirements
- Bachelor’s degree in hospitality, or related field (preferred).
- Strong F&B operations & dining service expertise.
- 5-7 years in F&B background in operations, restaurant and café.
- 2-3 years in training or learning & development roles.
- Strong F&B operations & dining service expertise.
- Proven experience creating SOPs & in-store training.
- Skilled in training needs assessments.
- Excellent communication & coaching skills.
- Experience in reciprocal education (plus).
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