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Technical Support Specialist

TEMPO - Abbassia, Cairo

Technical Support Specialist

TEMPO - Abbassia, CairoPosted 1 month ago
61Applicants for1 open position
  • 60Viewed
  • 4In Consideration
  • 38Not Selected

Job Details

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Job Description

  • Provide comprehensive and exceptional technical support to Tempo customers via chat, email, phone, and video
  • Become a Tempo product expert with the ability to answer customers’ product, service, and order related questions
  • Facilitate execution and resolution of special support projects
  • Understand, identify and document customer technical points and share insights with internal teams to constantly improve the customer and product experience

Job Requirements

  • BA/BS degree (CS highly preferred) from a 4 year University 
  • 3+ years of experience in a technical support role 
  • Passionate about technology and fitness
  • Experience managing complex and varying technical issues via chat, email, phone, and video
  • Strong written and verbal communication skills with the ability to comfortably interact with cross functional teams
  • Demonstrable knowledge of computer technology and connected devices

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