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E-Commerce Coordinator

Eagle Chemicals
Heliopolis, Cairo
Posted 4 months ago
41Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Ecommerce Strategy and Planning:

  • Develop and implement an effective ecommerce strategy aligned with company goals.
  • Conduct market research to identify potential target customers, competitors, and trends in the Egyptian market.
  • Define key performance indicators (KPIs) and set targets for sales, conversion rates, and customer acquisition.
  • Create and execute marketing campaigns to drive traffic and increase sales.
  • Monitor and analyze website performance using analytics tools.
  • Identify opportunities for improvement and implement strategies to optimize user experience and increase conversion rates.
  • Stay updated with emerging ecommerce technologies, including AI tools, and innovations.

Product and Inventory Management:

  • Collaborate with product teams to curate and manage a product catalog.
  • Ensure accurate and up-to-date product information, including descriptions, pricing, and images.
  • Monitor inventory levels, track stock movement, and implement effective inventory management strategies.
  • Coordinate with suppliers and logistics partners to ensure timely delivery and order fulfillment.
  • Implement strategies to minimize product returns and optimize customer satisfaction.
  • Utilize AI tools for demand forecasting and inventory optimization.

Website Development and Maintenance:

  • Collaborate with web developers and designers to create an attractive and user-friendly ecommerce website.
  • Ensure website functionality, including navigation, search functionality, and checkout process.
  • Oversee website updates, bug fixes, and enhancements.
  • Implement SEO strategies to improve search engine rankings and drive organic traffic.
  • Ensure website security and compliance with data protection regulations.
  • Leverage AI tools for website personalization and user behavior analysis.

Customer Service and Support:

  • Develop and maintain effective customer service processes and procedures.
  • Monitor and respond to customer inquiries, complaints, and feedback promptly.
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Analyze customer data and behavior to identify opportunities for personalized marketing and customer retention.
  • Utilize AI tools for chatbots, sentiment analysis, and customer support automation.

Payment Processing and Security:

  • Select and integrate secure payment gateways and payment processors.
  • Ensure compliance with payment card industry (PCI) standards.
  • Implement fraud prevention measures and monitor suspicious transactions.
  • Maintain customer data privacy and security in accordance with data protection regulations.
  • Leverage AI tools for fraud detection and prevention.

Analytics and Reporting:

  • Generate regular reports on ecommerce performance, including sales, traffic, and conversion rates.
  • Analyze data to identify trends, patterns, and opportunities for improvement.
  • Present insights and recommendations to senior management.
  • Use data-driven insights to optimize marketing strategies, website performance, and customer experience.
  • Utilize AI tools for advanced analytics, predictive modeling, and customer segmentation.

Job Requirements

General Skills and Qualifications: 

  •     Bachelor's degree in business, marketing, or a related field.
  •     Proven experience in ecommerce management or a similar role.
  •     Strong understanding of ecommerce best practices and industry trends.
  •     Familiarity with ecommerce platforms and content management systems (CMS).
  •     Excellent command of the English language, both written and verbal.
  •     Experience working in the Egyptian market and understanding its dynamics.
  •     Strong project management and organizational abilities.
  •     Ability to work independently and manage multiple priorities.
  •     Exceptional communication and interpersonal skills.
  •     Knowledge of AI tools and their applications in ecommerce.

Marketing Requirements:

  •     Proven experience in ecommerce management or a similar role, demonstrating a solid understanding of marketing principles and strategies in an ecommerce context.
  •     Strong understanding of ecommerce best practices and industry trends, including marketing tactics specific to online sales channels.
  •     Experience in developing and implementing marketing campaigns to drive traffic, increase brand awareness, and generate sales in the ecommerce space.
  •     Familiarity with digital marketing channels and techniques such as search engine optimization (SEO), pay-per-click (PPC) advertising, email marketing, social media marketing, and affiliate marketing.
  •     Knowledge of customer acquisition and retention strategies, including customer segmentation, targeted messaging, and personalized marketing approaches.
  •     Ability to analyze marketing performance metrics and key performance indicators (KPIs) to assess the effectiveness of marketing efforts and make data-driven decisions for optimization.
  •     Proficiency in conducting market research to identify target customers, understand consumer behavior, and monitor competitors' strategies.
  •     Skills in content marketing, including creating compelling and engaging content for product descriptions, blog posts, social media, and other marketing materials.
  •     Understanding of branding principles and the ability to develop and maintain a strong brand identity across various digital channels.
  •     Knowledge of conversion rate optimization (CRO) techniques to improve website user experience and maximize conversion rates.
  •     Familiarity with marketing analytics tools and platforms to track and measure marketing campaign performance, such as Google Analytics or similar tools.
  •     Ability to collaborate effectively with cross-functional teams, including design, development, and product teams, to align marketing efforts with overall business objectives.
  •     Stay updated with emerging marketing trends and technologies in the ecommerce industry, such as influencer marketing, voice search optimization, and emerging social media platforms.

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