Account Executive

SOKNA is looking for an Account Executive . The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!

Responsibilities:

• Handle calls and inquiries from families encountering loss. 
• Efficiently present our services and capture necessary information to make services’ arrangements
• Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
• Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
• Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
• Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
• Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
• Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond