Account Executive

SOKNA Zamalek, Cairo

19
Applicants for
3 open positions
15
Viewed
8
In Consideration
5
Not Selected
Experience Needed:
1 to 4 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Confidential, - Competitive salary and benefits - Attractive performance-based bonus structure - Full medical, dental and vision coverage - Opportunities for growth and professional development
Vacancies:
3 open positions
About the Job

SOKNA is looking for an Account Executive . The ideal candidate is an excellent communicator with outstanding organizational and coordination skills. Someone who enjoys big challenges and who’s hungry to learn and grow. S/he must be devoted to customer satisfaction and be naturally keen on delivering at high-quality standards. If you have these great qualities and are looking to build something meaningful to the community, we can’t wait to meet you!

Responsibilities:

  • Handle calls and inquiries from families encountering loss. 
  • Efficiently present our services and capture necessary information to make services’ arrangements
  • Understand customers’ preferences and persuade them to select the most suitable services that meet their needs
  • Flawlessly coordinate the field teams and 3rd party vendors to deliver outstanding quality services that meet our company’s high standards
  • Meticulously follow the company’s process while thinking about how to constantly improve it and propose optimizations
  • Problem-solve issues on the fly or quickly escalate to management when appropriate to ensure 100% customer satisfaction
  • Use SOKNA’s internal platform to track and document the services we execute and capture learnings we can use to enhance operations
  • Consistently communicate and follow up with customers and family members throughout the day of their loss and beyond
Job Requirements
  • A Bachelor's degree with 1- 4 years of work experience
  • Highly organized and detail oriented
  • Process-driven with solid multi-tasking capabilities
  • Effective communication skills with strong focus on customer satisfaction
  • Excellent in spoken and written English and Arabic
  • Experience within a Dispatch work environment is a plus
About this Company

SOKNA is Egypt’s first end-to-end funeral service dedicated to providing the deceased with care and respect at the completion of their life’s journey. From the moment of loss, SOKNA looks after every logistic with expertise and compassion; allowing family members the peace of... (More)

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