Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle all sorts of queries relating to our products and services
- Listen attentively to support, offer solutions and alternatives
- Establish and maintain complete complaint files and databases for all customer complaints, according to established company procedures.
- Complaints may include complaints by product type, reason for complaint, customer, or specific time periods.
- Provide accurate, valid and complete information by using the right methods/tools
- Resolve customer’s inquiries within a timely manner
- Handle and follow up on customers’ complaints
- Value customer experience
Job Requirements
- Problem Solving
- Good Communication skills
- Have the right attitude and flexibility
- Fast learner and self-motivated
- Previous experience as a Customer support agent, Call Center agent is a Must
- Customer service skills.