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Retail Customer Service Executive - Sheikh Zayed

Aramex International - 6th of October, GizaPosted 2 months ago
328Applicants for3 open positions
  • 78Viewed
  • 24In Consideration
  • 11Not Selected
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Job Details

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Job Description

  • Attend to all walk in customers’ needs promptly
  • Serve Walk-in customers and provide full information and advice.
  • Manage and meet customer expectations
  • Sustain high customer satisfactory service level
  • Provide excellent customer service for cash clients as per Aramex CS standards
  • Sell cash shipments.
  • Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
  • To contact four cash customers per day (leakage or none-active customers).
  • Promote Aramex campaigns for customers
  • Ensure outlet customer satisfaction at all times
  • Handle relevant GCS cases, follow up and close all requests.
  • Handle SRN for outbound team.
  • Handle all passports cases by cash team and other teams.
  • Handle all cash customers requesting various Aramex products
  • Process and prepare cash shipments for shipping
  • Handle all outstanding reports and close the related cases on daily basis.
  • Close pending cases on a timely manner.
  • Pass the outlet customer service audits.
  • Adhere to company HSSE, compliance and sustainability corporate policies.
  • Ensure timely resolution of customer complains to retain customers
  • Ensure using the up to date cash rates.
  • Contribute to meeting the annual/quarterly cash targets.

Job Requirements

  • Bachelor's Degree Holder ( Business Administration or Equivalent )
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Eager to Learn
  • Team Player
  • Customer Oriented
  • 0-1 Years Experience in Customer Service Role
  • Rotation shifts (weekly Schedule) and there is a Uniform.

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