Job Details
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Job Description
Key Responsibilities:
- Own and manage the end-to-end onboarding process for new partner businesses.
- Serve as the main point of contact for new partners, providing clear, timely, and helpful communication.
- Walk business owners through setup steps, platform tools, policies, and best practices.
- Ensure that all partner requirements are completed—including documentation, training, system access, and certifications—before launch.
- Build trust and rapport with founders, helping them see the value of the platform and feel confident about using it.
- Proactively identify and resolve potential onboarding roadblocks to accelerate partner activation.
- Collaborate with internal teams (Sales, Support, Product, etc.) to ensure a seamless onboarding experience.
- Track onboarding progress in CRM tools and provide regular updates to management.
- Continuously suggest improvements to the onboarding process based on partner feedback and personal observations.
Job Requirements
Qualifications:
- Fluent English with a clear, professional accent.
- Strong sales / persuasion skills—able to guide conversations to action.
- Students and recent graduates welcome; a bachelor’s degree is not required.
- Any prior experience in onboarding, account management, customer success, or a related role is a plus, but not mandatory.
- Comfortable speaking with business owners, founders, or executives.
- Highly organized with excellent attention to detail.
- Self-motivated and able to manage multiple tasks independently.
- Empathetic and skilled at building trust with customers.
- Experience using CRM systems (e.g., Salesforce, HubSpot) is a plus.
- Tech-savvy and quick to learn new tools and platforms.
Why Join Us?
- Be part of a growing, mission-driven company.
- Help small and medium businesses thrive through your direct support.
- Work with a collaborative and supportive team.
- Opportunities for career growth and development.
- Competitive compensation and benefits package.
how to apply for the Onboarding Specialist role, please email the following to Service @startchapterone.com:
Your updated resume
A short cover letter
A 1-2 minute audio recording introducing yourself and explaining why you're a great fit for the role
Note: Only applicants who submit an audio introduction will be prioritized.
Subject line: Application for Onboarding Specialist – [Your Full Name]
We look forward to hearing from you!
