Operation Specialist

- Managing the show room appearance and administration.
 -Managing the show room visits and clients’ sales.
 -Helping the client to style matching outfits
 -Managing the showroom communication with the clients and with the team.
 -Making daily stories and reels for the available items.
 -Presenting the brand in all the attended bazaars and exhibitions.
 -Products stock management.
 -Managing daily posts and stories on Social Media Platforms.

-Promptly responding to customer inquiries via all social media channels
- Answering calls from customers
- Calling customers to confirm orders and follow up on inquiries.
- Uploading products on our sales channels (Shopify, Noon, Jumia, etc..)
- Handling operation’s duties (packaging, handing and receiving shipments to and from
couriers)
- Communicating with shipping company to track and follow up on shipments.
- Immediately escalating serious complaints or issues to the senior CS agent.
- Identifying common problems and escalating them to management
- Obtaining and sharing customer feedback.