VoIP Technical Support

Commercial for Unified C... -
New Cairo, Cairo

Commercial for Unified Communications -
New Cairo, Cairoposted 1 month ago

53Applicants for1 open position

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Install, Configure, and Support VoIP and Unified Communication products and solutions. (IPPBXs, IP Phones, VoIP Gateways)
Configure and support Video conference solutions, and IFP.
Diagnose and troubleshoot technical issues.
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
Provide prompt and accurate feedback to customers.
Follow up with clients to ensure their VoIP systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.

Proven work experience as a Technical Support in the same field.
Hands-on experience with VoIP environments.
Good understanding of Networking basics.
Familiarity with remote desktop applications and help desk software.
Problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Bachelor’s degree.
0-2 years of experience in technical support, preferably in VoIP, unified communications, or ICT environments.
Basic understanding of IP networking, SIP protocol, and VoIP technologies.
Familiarity with PBX systems, IP phones, and audio/video conferencing equipment.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-oriented mindset with a proactive approach to issue resolution.
Willingness to travel for onsite support and training as required.
Flexibility to work outside regular hours for urgent support cases.