VoIP Technical Support
New Cairo, Cairo
VoIP Technical Support
New Cairo, Cairoposted 21 days ago39Applicants for1 open position
- 36Viewed
- 14In Consideration
- 22Not Selected
Job Details
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Job Description
- Install, Configure, and Support VoIP and Unified Communication products and solutions. (IPPBXs, IP Phones, VoIP Gateways)
- Configure and support Video conference solutions, and IFP.
- Diagnose and troubleshoot technical issues.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Provide prompt and accurate feedback to customers.
- Follow up with clients to ensure their VoIP systems are fully functional after troubleshooting.
- Document technical knowledge in the form of notes and manuals.
Job Requirements
- Proven work experience as a Technical Support in the same field.
- Hands-on experience with VoIP environments.
- Good understanding of Networking basics.
- Familiarity with remote desktop applications and help desk software.
- Problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Bachelor’s degree.
- 0-2 years of experience in technical support, preferably in VoIP, unified communications, or ICT environments.
- Basic understanding of IP networking, SIP protocol, and VoIP technologies.
- Familiarity with PBX systems, IP phones, and audio/video conferencing equipment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-oriented mindset with a proactive approach to issue resolution.
- Willingness to travel for onsite support and training as required.
- Flexibility to work outside regular hours for urgent support cases.
