Customer Service Executive (FACE TO FACE) - Chemicals

Pillars -
Heliopolis, CairoPosted 3 years ago

90Applicants for1 open position

Job Details

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Maintaining positive and professional attitude with the customers, order processing, follow up on the whole order to cash cycle, resolve customers issues and complaints, keeping records of customers transactions, provide feedback to sales as necessary
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Knowledge of SAP or any ERP system. Preferably experience in the chemicals industry
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Handling customers’ inquiries and requirements
Solved customers’ problems
Access system for (booking / quotation)
Interact with our offshore offices and trade desk