Management Training Manager (Development Manager) B1102
Intelcia -
6th of October, GizaPosted 7 months ago81Applicants for1 open position
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Job Details
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Job Description
- Support the development, promotion, delivery, and evaluation of the L&D plan as part of the People Strategy, linked to the business strategy that provides ROI.
- Developing and delivering new training programs for all employee’s level and titles.
- Creating development quarter and year plan and following up on achieving it, reporting results and ensure implementations.
- Creating training manuals, curricula, trainer guides, and other instructional materials
- Training Middle Management (Trainers, QAs, SMEs, and Team Leaders).
- Provide consultation to upper management (Operational leads, Training Leads, and QAA Leads)
- Build strong stakeholder relationships.
- Deliver L&D initiatives with functional teams and directorates, with direction and advice from the Training & Quality director.
- Deliver and support the full life cycle of L&D services from needs analysis through to evaluation.
- Deliver, promote, and manage a range of L&D solutions, products and courses working with internal communications, internal stakeholders, subject-matter experts, and the wider HR team.
- Measure and evaluate all L&D initiatives and proactively assess value and recommendations for continuous improvement, and to ensure effectiveness and efficiency
- Manage all L&D costs against budget alongside the Training & Quality director.
- Review annual training needs across Intelcia and delivery of the annual performance review cycle
- Develop and implement on-line L&D learning solutions accessible for all employees.
- Work with the wider HR team to identify and influence the review, development, and integration of relevant Intelcia policies and processes which deliver continuous improvement in people capability.
- Work according to Intelcia global L&D team to unify the process and programs.
- Contribute to Intelcia management information and deliver improvements to L&D reporting
- Ensure that L&D is accessible for all and deliver improvements to the service on behalf of Intelcia.
Job Requirements
- Experience in managing development team.
- Experience in contact center development training is a MUST.
- Training experience overall.
- Preferred certified Six Sigma green belt.
- Knowledge in creating development material, and delivering development plans.
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