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Job Description
- 12 hours as a rotational hourly basis included one hour break
- 2 days off per weak
- Medical-social and life insurance
- A customer service representative, or CSR, will act as a liaison,
- provide product/services information and resolve any emerging
- problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate sales leads (optional)
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Requirements
- Very good command of Arabic and English (oral and written).
- Males only can apply.
- Back office experience in FMCG is preferred
- Leadership Skills
- A Bachelor's degree is a must.
