Client Relationship Manager
6th of October, GizaPosted 10 months ago38Applicants for1 open position
- 5Viewed
- 6In Consideration
- 20Not Selected
Job Details
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Job Description
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Job Requirements
Client Relations Manager
- ● Proven experience as a Client Relations Manager or Relationship Manager
- ● Proven track record of meeting and exceeding targets
- ● Background in customer service; industry knowledge is a plus
- ● Experience tracking relevant KPIs (e.g. customer satisfaction)
- ● Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- ● A customer-oriented attitude
- ● Excellent communication and negotiation skills
- ● Problem-solving aptitude
- ● Ability to work well with a team
- ● BSc/BA in Business Administration, Marketing or a related field
- Previous experience in advertising and media agencies and companies.
