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Application Support ( Microsoft ...

Sky Distribution
Sheikh Zayed, Giza

Application Support ( Microsoft dynamic 365)

Sheikh Zayed, GizaPosted 1 month ago
48Applicants for1 open position
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Providing technical support for Microsoft Dynamics 365 to business users via IT tickets and other communication channels.
  • Analyzing, classifying, and prioritizing tickets based on severity and impact.
  • Troubleshooting and resolving technical issues related to Microsoft Dynamics AX 365.
  • Collaborating with cross-functional teams to resolve complex issues.
  • Escalating issues to higher levels of support when necessary.
  • Documenting issues and resolutions in a knowledge base for future reference.
  • Participating in business testing for the new released features.
  • Understanding the overlapping and integrations rules among the various applications& corporate solutions (Sales Force Automation, Ecommerce, Retail, CRM, HRMS …etc.).
  • Monitoring the corporate applications to ensure service availability 24/7
  • Recording and track incidents, complaints or requests.
  • Skills to write Change Requests Documents for AX developers

Job Requirements

Previous experience in:

1- Technologies& Concepts:

  • Microsoft Dynamics AX 2012 / 365 functional support proven experience is a must.
  • MS SQL Server development is a must.
  • ERP (AX 2012) modules good knowledge: AP, AR, GL, Budgeting, Cash-Banks, Product Info Management, Inventory Management, Procurement, Workflows, Fixed Assets& System Administration.
  • Business Intelligence (Management Reporter 2012) is a plus.
  • AX-Retail 2012 is a plus.
  • RMS 2008 knowledge is a plus.
  • Financial concepts knowledge is highly preferred.
  • Agile Methodologies.

2- Used Tools:

  • Microsoft Dynamics AX 2012
  • Microsoft Dynamics  365
  • SQL Server 2008 to 2019
  • AOT 2012.
  • MS Power-BI.

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