ERP Functional Support Specialis...
Heliopolis, Cairo
ERP Functional Support Specialist / Engineer (Microsoft Dynamics)
Heliopolis, CairoPosted 2 days ago9Applicants for1 open position
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Job Description
Role overview: The MS Dynamics 365 F&O Functional Support Specialist is responsible for providing functional support, troubleshooting, and continuous improvement of Microsoft Dynamics 365 Finance & Operations modules. This role bridges business needs and technical solutions, ensuring system stability, user satisfaction, and alignment with operational goals.
Responsibilities:
- Provide day-to-day functional support for D365 F&O users across finance, supply chain, and operations modules.
- Troubleshoot and resolve functional issues, escalating to technical teams when necessary.
- Analyze business processes and recommend improvements using D365 F&O capabilities.
- Collaborate with cross-functional teams to gather requirements and implement system enhancements.
- Support testing activities including UAT, regression testing, and batch validation.
- Maintain system documentation, including process flows, configuration logs, and training materials.
- Train end-users and provide guidance on best practices.
- Monitor system performance and proactively identify potential issues.
- Assist in data migration, integration validation, and reporting needs.
Job Requirements
- Bachelor’s degree in business, Information Systems, Accounting, or a related field.
- Fresh graduate or 1+ years of experience in a functional support or consulting role with Microsoft Dynamics 365 F&O or Dynamics AX.
- good understanding of core F&O modules such as:
- General Ledger, Accounts Payable/Receivable, Fixed Assets
- Procurement & Sourcing, Inventory Management, Production
- Experience with system configuration, workflows, and personalization.
- Familiarity with LCS (Lifecycle Services), Azure DevOps, and Power Platform tools is a plus.
- Excellent problem-solving, communication, and documentation skills.
- Strong analytical and organizational skills
- Ability to work in teamwork and collaboratively
- Customer-focused mindset with a proactive approach
- Adaptable to changing priorities and business needs
