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Reservation Manager

Dominant Travel
Giza, Egypt
Posted 3 months ago
48Applicants for2 open positions
  • 20Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • We are seeking a Reservations Manager, a highly experienced, and skilled booking with in-depth knowledge of all reservation processes. The ideal candidate will have a strong background in reservations (hotels, cruises, and restaurants), along with a demonstrated ability to effectively navigate and manage all reservation requests. we encourage you to apply and contribute to our continued success.

    Job responsibilities:
    Wide range of communications with the hotels (all categories).
  • Wide range of communications with the Nile cruise networks.
  • Wide range of communications with the restaurant networks.
  • Awareness of all reservation Processes (as cancellations, revisions, and information updates on changes; process guest reservation requests are required by the tourism and operations department.
  • Book guest reservations for individuals or/and groups that are requested either by all communications methods within the company by established standards and scripts.
  • Process all reservation requests, changes, upgrades, and cancellations received.
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers and/or to the team members. 
  • Follow proper escalation procedures when addressing guest concerns.
  • Accommodate and document any special requests. Answer questions about property facilities/services and hotel room accommodations for our valued guests or/and company's staff.
  • Provide us with relevant information, brochures, and publications (guides, maps, regulations, events, etc.)
  • Processing the annual reservation mass according to the annual business “itinerary map”.
  • Identify guest reservation needs and determine appropriate room type, Rates, facilities and …etc.
  • After receiving the rooming list from (the concerned department) to the hotel rooming list form for any group, for the company system and start making a file for the group on it and upload the form which is prepared for the system.
  • Some other tasks related to the reservation may arise. (lecture rooms, halls, and events)

Job Requirements

* Min 5 years of experience in the same field, same role.

*Preferably in the travel agency or hospitality industry, with at least 2 years in a managerial position.

* Excellent communication skills. with excellent command of the English language.
* Excellent experience with Egypt hotels and power contact in hotel reservations (FIT, events, halls, and groups.
* Excellent and Strong organizational and leadership.
* Detail-oriented with strong problem-solving skills. Able to handle pressure and multi-task effectively.

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