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Customer Success Executive

IdealRatings
Heliopolis, Cairo

Customer Success Executive

Heliopolis, CairoPosted 2 months ago
54Applicants for1 open position
  • 37Viewed
  • 5In Consideration
  • 29Not Selected

Job Details

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Job Description

The Customer Relationship Support is responsible for supporting and managing the relation between IdealRatings and their valued customers globally; ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.

  • Handling scheduled deliveries while adhering to IdealRatings service level.
  • Coordinating with different departments within the company and understanding their workflow.
  • Handling requests and support cases sent from our clients and partners while ensuring smooth support operations.
  • Reviewing and analyzing companies’ reports and data before sharing it with the client.
  • Ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.

Job Requirements

  • Having 1-2 years of experience preferably in supporting customers.
  • Having a bachelor’s degree in Business, Finance, Accounting, or Economics.
  • knowledge of Microsoft Office, Good Communication and Presentations skills, and detail-oriented.
  • Act as a team player in coordinating with your team and other departments while getting the job done.
  • Fluency in Arabic and English languages.

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