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Job Description
- Installing, configuring, Supporting and maintaining computer hardware, software, systems, networks, printers, scanners, attendance machines and Camera’s systems in large organizations.
- Providing prompt Desktop technical support and direct user assistance via phone, one-to-one meeting, or electronically including but not limited to Windows (7/8/10/11) , Office (2010 , 2013 ,2016 ,2019) Outlook and Emails management in big organizations.
- Have good knowledge working in networking including but not limited to TCP/IP model , Domain DC , Configure routers – Switches and Backups.
- Monitoring, maintaining and ensuring computer systems running smoothly and maximum benefit to all users.
- Monitoring and Configuring security systems such as firewalls.
- Responding in a timely manner to solve issues and requests, in addition Following up with clients to ensure the problem is resolved
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults, in addition replace parts if required
- set up new user's accounts and profiles and deal with password issues
- Test and evaluate new technology
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Job Requirements
- Bachelor Degree preferably in computer science, information technology or communication engineering.
- Prior experience in a similar role is must.
- Certification in Microsoft - Networking certification - CCNA is advantage.
- Proficiency in Windows.
- Advanced written and verbal English skills.
- Customer Oriented.
- Excellent Communication Skills.
- Experience with remote desktop applications and help desk software.
- Strong troubleshooting and critical thinking skills
