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Job Description
- Calling potential clients, explaining the services and fixing appointments for Business development team to meet.
- Accurately recording the details and status of the calls/entering them in the CRM/updating records
- Developing in-depth knowledge on the services offered
- Continually meeting and exceeding the daily/monthly targets with respect to call volumes and business
- Initiating repeated orders by follow up phone calls after the customers' deals
- Carrying out market research on how to address customers
- Preparation of Comparison of competitors' offer conditions
- Address any questions or issues customers may have
Communicate with customers and offer solution based on their requirements - Direct prospects and leads to the sales team.
- Track and document calls and sales.
- Prepare and present achievements monthly reports and KPIs.
Job Requirements
- Very Good English Level is a must
- Bachelor’s or associate’s degree
- 1:3 year experience in a sales-related role, preferably in telesales/telecalls
- Computer skills, including Microsoft Word and Excel
- Excellent telephone etiquette
- Ability to stay professional and focused in stressful situations
- Strong customer orientation and communication skills
- Ability to work towards strict targets.
- Hand-on experience with sales tools such as CRM software
- Maintain a friendly, professional tone at all times
- Team player
- Great interpersonal, communication, presentation and negotiation skills
