Operations & Reservations Executive
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Job Details
Skills And Tools:
Job Description
Our Commercial Strategy Team is growing, and we are currently on the lookout for an Operations & Reservations Executive
On top of having a fantastic opportunity to join the world’s fastest-growing and 2nd largest B2B accommodation supplier to the travel industry, we are also presenting an exciting opportunity for you to thrive in a fast-paced environment that can help us propel each other to greater heights!
Job Requirements
Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough, and courteous manner.
Responsible to ensure all required tasks are completed accurately and within given time frames.
Completing calls & emails in a manner that maintains quality and quantity.
Handling daily correspondence. Responds to inquiries and make reservations if needed.
Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
Building close working relationships with clients and suppliers.
Dealing with occurring travel problems, complaints, and refunds.
Coordinating with Sourcing & hotels and TPS to solve on-spot issues.
Handling DC & TPS Book out’s, Relocation with coordination of BDMs.
Notifying agencies in the event of wrong rates or availability issues.
Reporting customer concerns and any system issues to management & team.
Handling offline requests.
Attending departmental meetings and training when requested.
Handling additional responsibilities as and when delegated by the Management.
Maintaining the strategic operations goals and achieving targets.
The skills we would like to see in your suitcase!
High school graduate /a bachelor’s degree.
Fluency in the English language is a must, multilingualism is preferable.
Basic computer proficiency.
