IT Help Desk Technician
The ENGN -
Cairo, EgyptPosted 8 months ago179Applicants for1 open position
- 7Viewed
- 0In Consideration
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Job Details
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Job Description
IT Helpdesk Technician
Location : Heliopolis, Cairo
Work Timings : 9am-5pm
As IT Help Desk Technician will be responsible in providing technical support, troubleshooting and guidance to users
- Provide technical support and assistance to users, troubleshooting hardware, software, and network issues.
- Respond to help desk tickets and resolve technical problems in a timely manner.
- Install, configure, and maintain computer systems, software, and peripheral devices.
- Assist with user onboarding, account management, and access control.
- Perform regular system maintenance, updates, and backups.
- Document and track all support activities and resolutions.
- Collaborate with IT team members to improve processes and enhance system performance.
- Conduct user training sessions on IT tools and applications
Job Requirements
Qualifications
- Bachelor degree in computer science or a related field
- 3-6 years of experience in IT support or a related field.
- Knowledge of computer hardware, software, and network systems.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems, such as Windows and macOS.
- Basic understanding of network protocols, TCP/IP, and DNS.
- Good communication skills
