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Account Manager

FlairsTech - Maadi, Cairo

Account Manager

FlairsTech - Maadi, CairoPosted 6 days ago
37Applicants for1 open position
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Job Details

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Job Description

Primary Responsibilities:

  • Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
  • Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
  • Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives
  • Become a Trusted Advisor to key Customer stakeholders to enhance overall Customer experience
  • Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and improve our customer’s experience
  • Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
  • Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
  • Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
  • Partner with internal Account team on cross-sell, up-sell and renewal opportunities
  • Share best practices on Adoption, Enablement & Change Management
  • Promote upgrades to Customers to utilize new features & realize new benefits
  • Share Customer success stories & related ROI

Job Requirements

  • English Fluency is a must.
  • Bachelor’s Degree in relevant discipline or equivalent experience
  • Relevant experience in a Software Company is preferred
  • Previous similar experience is a must for at least one year
  • Deep understanding of a SaaS Customer engagement
  • Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
  • Strong organizational/time management skills and the ability to manage multiple Customers simultaneously
  • Self-starter who thrives in a fast-paced environment
  • Can work independently and as part of a distributed team
  • Excellent verbal and written communication skills
  • Demonstrated Customer service, leadership and team interaction
  • Ability to bridge technology and business goals to provide productive solutions

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