Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
- Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
- Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
- Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines
- Give technical assistance to agents from his/her team if required.
- Respond effectively to escalate transactions, customer complaints and report escalations.
- Prepare and submits internal reports
- Enhance self-process knowledge of handling transactions (calls / emails/cases)
Introduce or suggest process improvements by using knowledge and experience
Job Requirements
- Minimum of 2 to 5 years’ experience within a contact center environment
- Experience within customer services
- A Bachelor's degree is a must.
- V.Good English Level is a Must (oral and written).
- Good reporting skills
- Excellent leadership and communication skills
- Shift 9 hours including 1 hour break
- 1 Day off
