Customer Support Representative

Job Title: Customer Support Representative (English Fluency Required)

Location: New Cairo, Egypt

Company: Teleperformance, Webhelp, or Concentrix (based on candidate profile)

Job Type: Full-Time

Recruitment by: Win-Win Recruitment

Job Description:

At Win-Win Recruitment, we specialize in connecting talented individuals with top-tier companies. We are currently seeking dynamic and customer-oriented individuals to join our team as Customer Support Representatives in New Cairo. The ideal candidate will have intermediate to advanced proficiency in English (B1, B2+ levels) and a passion for helping customers. Graduates and undergraduates are welcome to apply.

Responsibilities:

• Provide exceptional customer support via phone, email, and live chat in English.
• Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
• Resolve customer complaints by identifying issues, offering solutions, and following up to ensure resolution.
• Assist customers with product and service information, order placements, cancellations, refunds, and exchanges.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Follow communication guidelines and procedures to maintain company standards.
• Collaborate with other team members and departments to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements:

• Intermediate to advanced proficiency in English (B1, B2+ levels).
• Strong communication skills, both written and verbal.
• Ability to handle customer interactions professionally and courteously.
• Problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems is a plus.
• Prior customer service experience is preferred but not required.

Education:

• Graduates and undergraduates from any field of study are welcome to apply.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Social and Medical insurance.

About Win-Win Recruitment:

Win-Win Recruitment is dedicated to matching talented individuals with the right opportunities. We are committed to finding the best fit for both our candidates and our clients, ensuring a win-win outcome for everyone involved. By applying through Win-Win Recruitment, you will be linked to suitable companies based on your language profile and professional skills.

We are an equal opportunity employer and encourage applications from all qualified individuals. We look forward to hearing from you!

Apply Now:

Submit your application through Win-Win Recruitment to be considered for roles with leading companies in New Cairo.