English & Arabic Customer Service Associate - Amazon Insource
New Cairo, CairoPosted 3 years ago751Applicants for50 open positions
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Job Details
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Job Description
- Our Contact Centers work towards a single goal: to deliver the best possible support experience to our customers.
- To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
- We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe
- Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
Work conditions:
- Working on site: location will be 5th settlement
- Transportation: Provided after 7 pm door to door for females and shuttle buses every 30 mins from two different pick up points in 5th settlement
- Working hours: 9 working hours
Job Requirements
- No experience needed (Fresh grads are welcome to Apply)
- Grads only
- Males and females are welcome to Apply
- Egyptians only.
- Military Status: Exempted or Completed
Knowledge and Skills Required
Communication Skills:
- Very good to English “Spoken Language proficiency in English”
- Excellent communication skills in (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
