Customer Service Officer (Course...
51 Talk -
Maadi, Cairo
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Job Description
About Us
51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that’s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students’ lives.
Job Responsibilities
- Make outbound calls to parents, guiding them through their child’s course progress, available learning resources, and tools.
- Provide tailored recommendations and solutions based on individual student needs and parental concerns.
- Build trusted partnerships with parents to boost student engagement and academic performance.
- Maintain detailed and accurate records of all parent interactions in the CRM system.
- Consistently meet daily outreach and engagement targets to support student success and retention.
Job Requirements
Job Requirements
- Bachelor’s degree or above in any field.
- Proficiency in English (B2 level) is required.
- Experience in customer service, especially using English, is preferred. Fresh graduates are also encouraged to apply.
- Excellent interpersonal and communication skills.
- A proactive, empathetic approach with a passion for helping others.
What We Offer
- Competitive base salary with attractive incentives and commissions.
- Comprehensive training and continuous support to ensure your success.
- Opportunities for career growth and professional development.
- A fun, engaging work environment with regular company social events.
- The opportunity to make a real impact in the lives of students and their families.
