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Job Description
- Welcoming groups at the starting point and making sure that everyone has arrived.
- Pointing out and explaining tourist attractions during the trip.
- Answering questions and giving advice on language and currency.
- Making sure travel arrangements and stopovers run smoothly and change routes or arrangements as necessary.
- Handling passport or visa problems, emergencies, illness, accidents, lost luggage, and any complaints.
- Coordinating with the operations department regarding safety, disaster recovery, and evacuation procedures.
- Coordinating with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
- Monitoring safety and security of members within tour groups.
- Providing feedback from tour groups to the operations department.
- Providing feedback to the operations department on vendor selection and performance, and itinerary management.
- Giving information on logistic arrangements.
- Providing information on tour destinations.
- Presenting tour briefs to tour groups.
- Responding to emergencies and unexpected situations during tours.
- Responding to tour groups' complaints.
- Reviewing agreements between tour agencies and tour groups to guide response actions during tours.
- Reviewing feedback from tour groups on tour services.
Job Requirements
- + years experience in the Tourism industry.
- Good verbal communication skills.
- Willing to relocate to the U.A.E.
- Presentable, friendly, and accommodating.
- The employee should be flexible to work long hours including early mornings, evenings, and weekends; He/ She is usually on duty day and night for the tour's duration, which can be for a few weeks at a time.
- Skills and personality are more important than formal qualifications, but a good general education is useful.
- Fluency in English and Chinese is usually necessary.
- Knowledge of and interest in the history and geography of the area he wants to work in.
- Good physical condition if the tour involves adventure activities, for example, trekking or kayaking.
- A UAE driving license is an advantage.