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Job Description
- Responsible for all Personnel activities and dealing with government authorities.
- Develop and maintain Personnel policy and procedure; in addition to introducing continuous improvement to the Personnel workflow process.
- Manage all new hires related procedures and documents completion; e.g issuing employment contracts, processing social insurance forms and labor letters, opening bank accounts and issuing ID cards.
- Create and maintain employee personnel files in adherence to the labor office requirements.
- Ensure employee information and changes in employment status is up to date in the HR internal system (SAP Success Factor).
- Administer all contract renewals and termination procedures.
- Ensure the documentation of all related actions such as penalties, deductions, transfers, promotions…. etc.
- Administer benefit programs such as health insurance program, social insurance and other benefits.
- Control the vacation system and track the vacation balance of all employees; take necessary actions accordingly
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, attrition, absenteeism rates …. etc.
- Stay up-to-date and comply with changes in labor legislation and social insurance.
- Respond to employees’ requests; including issuing documents/letters such as HR letter, experience letter …. etc.
- Ensures accurate and timely processing of payroll monthly updates and transactions; . including new hires, terminations, deductions, allowances…etc.
- Show leadership and an attitude that will take the Personnel team to another level.
- Create and sustain an atmosphere of collaboration, personal growth and initiative.
- Report to the HR Director and provide decision support through HR metrics.
- Performs other duties as assigned.
Job Requirements
- Bachelor's degree in Accounting, Business Administration, Human Resources, or related field required.
- Minimum 8 years of HR experience, 3 years of which in a similar HR role; preferable in a BPO industry.
- Proficiency in English and Arabic (oral and written).
- Proficient in MS Office; knowledge of SAP Success Factor is a plus.
- Solid understanding of labor laws and disciplinary procedures.
- Strong knowledge of tax, wage laws and payroll procedure.
- High sense of ownership and customer orientation.
- Outstanding organizational and time-management abilities
- Good communication and interpersonal skills
- Strong attention to detail and problem-solving skills.
