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Job Description
The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
Job Description
- Receive, direct and reply to telephone messages. Welcomes, Assists, and guides any guest to the appropriate staff member.
- Providing quality customer service.
- Respond to public inquiries.
- Posting guests' info on the system; and generating all reports related to the guest agenda, satisfaction, requirements, etc.
- Fulfills all requests from the guests to ensure their comfort, satisfaction, and safety.
- Administrates all reservations, cancellations, and no-shows, in line with Amsterdam Clinic's policy.
- Deals with all potential guests' inquiries in a professional and courteous manner,
- in person, on the telephone, or via e-mail.
Job Requirements
Job Requirements
- Bachelor's degree.
- 2-5 years of experience
- Alexandria resident is a MUST
- Excellent command of English Language; written, spoken.
- Analytical and problem-solving skills Very good communication skills.
- Work under pressure.
- Stress management skills.
- Ability to deal with guests, handle their requests and answer their calls in a professional manner.
- Ability to use the System to create our guest's profiles, monitor the agenda, and update checking in/out records.
- Ability to use MS office.
- Ability to use the system in posting data and printing reports.
- Taking ownership and having a high sense of responsibility.
- Analytical thinking and ability to solve problems.
- Attention to details and spotting errors.
- The ability to work closely with the medical team to coordinate the doctors’ visits and appointments
