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Job Description
- Meet weekly/monthly targets with all the team of expanding business volumes within existing accounts through regular phone calls and periodic visits and prepare report to Commercial Manager
- Clearly understand individual accounts’ needs to be able to meet the client’s service quality expectations.
- Review all booking requests & confirmation from customers.
- Review booking details & record in assigned sheet (invoice sheet , running booking sheet)
- Follow up record customers booking data on the dashboard system.
- Review all Email about booking numbers to operation & fleet departments with all booking specifications for shipment orders (date, port, special requirements, and type of shipment…).
- Follow up with CRM Team status of orders.
- Follow up receiving updates of related documents, invoices of shipments orders, and update customers with it.
- Ensure updating CRM team about the shipment status.
- Receiving reports from CRM team about status of customers’ orders to commercial manager.
- Ensure the SLA’s are being complied to at every stage of the execution process until the client is invoiced accordingly.
- Ensure team members knowledge is up to date
- Continuously monitor the metrics of the team & Provide feedback to the rest of the CRM team to prepare KPI form and send it to commercial manager and HR department.
- Study and receive all department problems to ensure that all issues are resolved quickly
- Train New Hires, and provide refresher training sessions for existing employees frequently
- Support Process Improvement and contribute to process optimization
- Support In any other tasks according to business needs
Job Requirements
- Bachelor degree is a must
- +10 year experience in the field of (Logistics – Trucking – Shipping lines)
- + 3 years in managerial level.
- Advanced Computer Skills (MS Office)
- Advanced planning and result orientation skills
- Advanced leadership & team performance management skills.
- Exceptional time management, verbal and written communication skills
- Professional manner, presentable, punctual and strong ethical code
- Professional in decision-making & problem solving.
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