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Job Description
- Responsible for day-to-day IT Support Operations.
- Continuously improve IT support processes including Incident, Problem, and Knowledge Management.
- Manage and monitor all IT support teams handling the tickets for accuracy, escalation, and completion.
- Responsible for providing and managing a modern workspace environment using O365
- Responsible for securing and updating company employees’ endpoints
- Work closely with other teams for day-to-day network support, break/fix problems, and scheduled maintenance.
- Coach and provide leadership, motivation, and supervision of subordinates.
- Provide a second layer of support for the IT Support Team.
- Design and deploy functional networks.
- Configure and install software, servers, routers, and other network devices.
- Monitor network & Applications performance and integrity.
Job Requirements
- 7-10 Years of experience