After Sales Engineer

• Set-up and Monitoring systems for efficiency performance department and operations of after-sales and maintenance.
• Following up service centers requests of spare parts or repair jobs.
• Collecting voice of customers VOC from service centers or end user complains.
• Calculating expenditures and supervising maintenance budgets and estimating costs for their procedures.
• Ensure that all technicians and maintenance personnel adhere to safety rules.
• Organizing and performing the duties of technicians and maintenance staff.
• Contributing to identifying the necessary training needs for the department’s employees and approving them in coordination with the human resources department.
• Following up spare parts list stock and generate P/O at time to guarantee spare parts availability.
• Tracking the usage of spare parts of both components and tools.
• Reporting analysis of all incoming and outgoing tasks.
• Stick to quality specifications for all processes.
• Develop a qualified and efficient Home Appliance services team to execute the service plan.
• Set a strategy for profitable Maintenance Business.
• Utilizing resources whether Manpower/Tools/Time/Cost.
• Make clear KPI to evaluate and improve the team work.
• Responsible for owning service center and third party performance Management
• Make accruing action plan to improve its performance and meet customer satisfaction.

Applying 6sigma service methodology