Technical Support Engineer (Software)

Posted December 14, 2020

101

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2 open positions

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Experience Needed: More than 2 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: Confidential, Medical Insurances + Social Insurances + Internal Benefits.	Education Level: Bachelor's Degree	Vacancies: 2 open positions
Gender: Males Only

Job Categories:

Customer Service/Support

Installation/Maintenance/Repair

IT/Software Development

About the Job

Working with customers to identify computer problems and advising on the solution
Logging and keeping records of customer queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents “user guides” so customers can try to fix problems themselves
Working as field engineer to visit customers if the problem is more serious

Job Requirements

An ability to assess each customer IT knowledge levels.
Two years’ experience at least in such position.
Ability to deal with difficult callers.
Logical thinker
Good analytical and problem solving skills
Up-to-date technical knowledge and software familiarity.
An in depth understanding of the software your customers are using
Good interpersonal and customer care skills
Good accurate records keeping
Males Only.

Keywords:

Information Technology (IT)

Computer Science

Windows Operating Systems

About this Company

Excel Systems is one of the fast growing system integrator serving the Egyptian market. Based on deep understanding of the requirements of the Middle East.
Established 2002 with system integration oriented structure
Experts in delivering physical and logical... (More)

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