Technical Support Engineer (Software)
Lumin -
Sheikh Zayed, GizaPosted 5 years ago108Applicants for2 open positions
- 18Viewed
- 1In Consideration
- 1Not Selected
Job Details
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Job Description
- Working with customers to identify computer problems and advising on the solution
- Logging and keeping records of customer queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents “user guides” so customers can try to fix problems themselves
- Working as field engineer to visit customers if the problem is more serious
Job Requirements
- An ability to assess each customer IT knowledge levels.
- Two years’ experience at least in such position.
- Ability to deal with difficult callers.
- Logical thinker
- Good analytical and problem solving skills
- Up-to-date technical knowledge and software familiarity.
- An in depth understanding of the software your customers are using
- Good interpersonal and customer care skills
- Good accurate records keeping
- Males Only.
