Managed Service Team Lead
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Job Details
Skills And Tools:
Job Description
About Taqniyat:
At Taqniyat, we are committed to delivering innovative technology solutions that empower businesses to thrive in a dynamic digital landscape. Our team is at the forefront of driving operational excellence and customer satisfaction. Join us to lead the way in transforming managed services into a seamless experience for our valued clients.
Role Overview:
Are you a tech-savvy leader with a passion for delivering exceptional customer experiences? As the Managed Service Team Lead, you will oversee and drive the performance of a dedicated team responsible for providing high-quality IT services. You will be the go-to person for ensuring the smooth operation of managed services while fostering a collaborative and innovative team culture.
This role requires a balance of technical expertise, leadership skills, and a customer-centric mindset to lead initiatives that optimize service delivery and exceed client expectations.
Managed Service Team Lead
Location: [Insert Location]
Department: Managed Services
Employment Type: Full-Time
Key Responsibilities:
- Team Leadership: Manage, mentor, and inspire a team of IT professionals to achieve service excellence and meet performance metrics.
- Service Delivery: Ensure efficient, consistent, and high-quality delivery of managed services, aligning with client SLAs and expectations.
- Client Relationship Management: Act as a primary contact for escalations, building strong client relationships, and ensuring customer satisfaction.
- Process Optimization: Identify and implement process improvements to enhance team productivity and service efficiency.
- Monitoring & Reporting: Oversee real-time monitoring of client systems and produce regular performance reports with actionable insights.
- Incident Management: Lead incident resolution, ensuring timely response and minimal disruption to client operations.
- Strategic Input: Collaborate with senior management to align service delivery with organizational goals and contribute to strategic decision-making.
- Training & Development: Develop and deliver training programs to upskill the team and maintain high technical proficiency.
Job Requirements
- Education & Experience:
- Bachelor’s degree in IT, Computer Science, or a related field.
- 5+ years of experience in IT service management, with at least 2 years in a leadership role.
- Technical Expertise:
- Proficiency in ITIL principles and managed service frameworks.
- Strong knowledge of IT infrastructure, cloud services, and network management.
- Leadership Skills:
- Proven ability to manage and motivate diverse teams.
- Strong decision-making and problem-solving abilities under pressure.
- Communication:
- Excellent verbal and written communication skills to effectively engage clients and team members.
