Customer Service - Online Platfo...
Cairo, Egypt
Customer Service - Online Platform
Cairo, EgyptPosted 6 hours ago13Applicants for1 open position
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Job Details
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Job Description
- Respond promptly to customer inquiries via email, chat, and online meetings.
- Identify customer needs and provide accurate, valid, and comprehensive information.
- Troubleshoot product or service issues and resolve them effectively.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and follow up to ensure resolution.
- Develop a deep understanding of our products/services to better assist customers.
- Contribute to improving our customer support processes and tools.
- Monitor customer feedback and report recurring issues for potential improvements.
Job Requirements
- Proven work experience as an IT Trainer, Technical Trainer or similar role
- Experience designing technical course material
- Familiarity with web-based learning platforms and modern educational techniques
- Good understanding of corporate computer security principles
- Excellent communication skills with the ability to explain technical terms plainly
- At least BSc in Information Technology, Computer Science or relevant field.
