Voice of Customer (VOC) Leader
Katameya, CairoPosted 2 years ago72Applicants for1 open position
- 10Viewed
- 2In Consideration
- 0Not Selected
Job Details
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Job Description
- Take ownership of customers issues and follow problems through to resolution
- Set a clear customer delight mission and deploy strategies focused towards that mission
- Improve customer service experience.
- Develop service procedures, policies and standards
- Keep accurate records and monitor Key Performance Indicators with
- Analyze statistics and provide triggering points with action plans
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Develop and apply best practices based on benchmarking other industries
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Improve customer service experience, create engaged customers
Job Requirements
- Bachelor of Engineering [Electronics & communication is preferred] or Business Administration
- Max. Age : 38 Years Old
- 5~12 Years Exp. in Electronics &Home Appliances Industry ( with 2 years of them as Customer Service Manager or Service Center Supervisor)
- V.Good Ms. Office & English Skills
- Client Facing and communication skills
