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Customer Care Executive

The Master Gate
Nasr City, Cairo

Customer Care Executive

Nasr City, CairoPosted 20 days ago
44Applicants for2 open positions
  • 28Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

The chosen s/he will be responsible for:

  • Responding to clients’ inquiries via inbound, outbound calls, and e-mails.
  • Providing clients with the needed information about our services, packages, and pricing.
  • Receiving clients’ problems and complaints and helping them to solve the problem.
  • Ensure customer satisfaction and provide professional customer support.
  • Contacting potential and current clients to measure their satisfaction and get feedback.
  • Providing feedback on the efficiency of the customer service process.
  • Processing orders, forms, applications, and requests.
  • Updating records & DB of customer interactions, transactions, comments, and complaints.
  • Collaborating with other stakeholders to ensure outstanding service to clients.

Job Requirements

Job Requirements

The best-fit candidate should be:

  • Age no more than 25 years old.
  • Females or males.
  • University degree in any field.
  • 1-3 years of proven work experience as a Customer Service Agent.
  • Cairo and Giza residents only
  • Good command of the English language.
  • Good user of MS Office Kit.
  • Knowledge of the digital market is a plus.
  • Excellent communication and Customer care skills.
  • Excellent Effective listening skills and open to feedback.
  • Social, lovely, and friendly personality.

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