IT Service Desk
Kgroup -
Sheraton, CairoPosted 10 months ago194Applicants for2 open positions
- 89Viewed
- 13In Consideration
- 105Not Selected
Job Details
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Job Description
- Respond to incoming service requests via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware and software issues.
- Provide support for operating systems, applications, and network-related problems.
- Document incidents and resolutions in the ticketing system.
- Escalate complex issues to the appropriate technical teams.
- Maintain knowledge base articles and user documentation.
- Assist with onboarding new users, including account setup and equipment provisioning.
- Participate in IT projects and initiatives as needed.
Job Requirements
- Associate’s degree in Computer Science or related field, or equivalent experience.
- ITIL certification or similar IT service management training.
- Experience with ticketing systems (e.g., ServiceNow, Manage Engine).
- Knowledge of remote support tools and techniques
- 1-3 years of experience in a technical support or service desk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Customer-oriented mindset with a focus on problem-solving.
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