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Senior IT Support Specialist

e-finance - Smart Village, Giza

Senior IT Support Specialist

e-finance - Smart Village, GizaPosted 30 days ago
259Applicants for4 open positions
  • 3Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Assists client day-to-day functionality and efficiency.
  • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
  • Installation for all new devices and application for external/ internal projects 
  • Identifies, manage and resolve issues in a timely manner.
  • Responds to customer requests effectively and communicates with them to address issues.
  • Follow up regular upgrades for all devices and applications.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Update the user information in the organization systems for new and current employees.
  • Update the user access for given IT applications for new and current employees.

Job Requirements

  • Minimum of a bachelor’s degree or equivalent in information technology, computer science or related field.
  • Extensive experience working with different operating systems including Windows and Mac OS.
  • Strong Active Directory Administration knowledge is a must.
  • Good routing and switching knowledge are a plus.
  • Good hypervisor technologies knowledge is a plus.
  • Strong analytical and problem-solving skills.
  • ITIL Foundation Certificate is a plus. 

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