Senior IT Specialist

Sharm Dreams Group -
Bourj Alarab, Alexandria

Sharm Dreams Group -
Bourj Alarab, Alexandriaposted 2 months ago

164Applicants for1 open position

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Provide technical support and troubleshooting for hardware, software, and network issues across multiple hotel and resort locations.
Install, configure, and maintain computer systems, servers, and network infrastructure to ensure optimal performance and security.
Monitor system performance and proactively identify potential issues, implementing solutions to minimize downtime.
Manage user accounts, permissions, and access controls in accordance with company policies and security best practices.
Coordinate with vendors and service providers for procurement, maintenance, and upgrades of IT equipment and software.
Ensure data backup, disaster recovery, and business continuity plans are up-to-date and regularly tested.
Implement and enforce IT security protocols to protect sensitive company and guest information.
Document IT processes, procedures, and troubleshooting steps for internal knowledge sharing and compliance.
Support the rollout of new applications, systems, and technology initiatives across the organization.
Provide training and guidance to staff on the effective use of IT resources and tools.

Bachelor’s degree in Information Technology, Computer Science, or a related field.
3-5 years of proven experience in IT support or systems administration, preferably in the hospitality industry.
Strong knowledge of Windows and Linux operating systems, networking, and server management.
Experience with hardware troubleshooting, software installation, and network configuration.
Familiarity with cybersecurity principles and best practices.
Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong communication and interpersonal skills to support users at all levels.
Willingness to work onsite and provide occasional after-hours support as needed.
Professional certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.