Service Quality Section Head
Maadi, CairoPosted 1 year ago51Applicants for1 open position
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Job Details
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Job Description
- Develop and implement service quality standards for the service center and ensure that they are followed.
- Monitor and measure service performance against established standards and identify areas for improvement.
- Coordinate with other departments to ensure that service quality goals are met
- Analyze customer feedback and make recommendations for improving service quality.
- Develop and implement training programs for service center staff to improve service quality.
- Conduct regular audits of service center operations to ensure compliance with quality standards.
- Provide regular reports to senior management on service quality performance and improvement initiatives.
- Work with vendors and suppliers to ensure that service quality standards are met.
- Develop and maintain relationships with key customers to ensure that their service needs are met
Job Requirements
- Education: B sc. Mechanical Engineering or equivalent.
- Qualification:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
