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Service Quality Section Head

Elsaba AutoService
Maadi, Cairo

Service Quality Section Head

Maadi, CairoPosted 2 months ago
50Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Develop and implement service quality standards for the service center and ensure that they are followed.
  •  Monitor and measure service performance against established standards and identify areas for improvement.
  • Coordinate with other departments to ensure that service quality goals are met
  • Analyze customer feedback and make recommendations for improving service quality.
  • Develop and implement training programs for service center staff to improve service quality.
  • Conduct regular audits of service center operations to ensure compliance with quality standards.
  • Provide regular reports to senior management on service quality performance and improvement initiatives.
  • Work with vendors and suppliers to ensure that service quality standards are met.
  • Develop and maintain relationships with key customers to ensure that their service needs are met

Job Requirements

  • Education: B sc. Mechanical Engineering or equivalent.
  • Qualification: 
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

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