Customer Support Representative

Company Description

Concentrix creates game-changing customer journeys that help brands grow, across the world and into the future. They use billions of data points to craft experiences that touch hearts and move markets. Concentrix believes in creating experiences that go above and beyond for their clients. They combine human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Concentrix has a global presence, with on-site locations in many countries and cities around the world.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Alexandria, Egypt. The Customer Service Representative will be responsible for delivering excellent customer service, providing support to customers, ensuring high levels of customer satisfaction, and enhancing the overall customer experience.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Ability to work well in a team-oriented environment
• Experience in call center or customer service environments is a plus
• Bachelor's degree in any field is preferred

Training period: 10 business days

Location: Alexandria - Smouha

Shifts: 24/7 rotational shifts

Days off: rotational

Benefits: Medical & Social Insurance , Transportation provided

Salary: 7,475 Basic gross + 1,300 Cost of Living Allowance gross + 1,500 KPIS gross after 3 months+ 700 Night & Overnight allowance