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Job Description
Job Description:
We’re looking for a motivated Customer Support Coordinator to join our team!
Your Responsibilities:
- Respond to customer inquiries accurately and on time via phone, email, or chat
- Understand customer needs and guide them on specific features
- Investigate and report product issues (e.g., testing scenarios or simulating user experience)
- Update internal databases with technical issues and helpful conversations
- Share feature requests and practical solutions with the team
- Inform customers about new features and updates
- Follow up with customers to ensure their issues are fully resolved
Job Requirements
Requirements:
- Previous experience in customer support or similar role
- Familiarity with our industry is a plus
- Experience with helpdesk software and remote support tools
- Excellent communication and problem-solving skills
- Ability to multitask and stay organized
- Patience and empathy when handling difficult cases
- Bachelor's degree or diploma
