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Job Description
Job Description:
Are you great at communicating technical concepts in simple terms and enjoy helping clients succeed with digital tools? We’re looking for a Technical Customer Success Specialist to provide support and guidance to our clients using a powerful marketing automation platform. You’ll help troubleshoot issues, answer questions, and ensure clients are getting the most out of the platform.
This is a remote, part-time role that requires 3 hours of support spread throughout the day in six 30-minute blocks. Availability and responsiveness are key, as you’ll be addressing client needs as they arise.
Key Responsibilities:
- Provide timely assistance to clients, answering questions and helping them navigate the platform
- Resolve technical issues or direct clients to the appropriate resources
- Create and send helpful tips to clients on maximizing platform features
- Document common client questions and create resources to streamline future support
- Communicate effectively in plain language to help clients, regardless of technical experience
Job Requirements
- Excellent Communication Skills: Ability to explain technical processes clearly and patiently to clients with varied experience levels
- Customer Support Experience: Experience in customer service, especially in a technical or digital setting, is highly preferred
- Basic Digital Literacy: Familiarity with tools like CRMs, customer service platforms, or digital marketing tools is a plus (GoHighLevel experience not required, but beneficial)
- Availability: Must be available in six 30-minute blocks spread throughout the day to assist clients as needed (approximately 3 hours total)
- Problem-Solving Skills: Ability to troubleshoot basic platform issues and create quick workarounds if necessary
- Reliability: Consistent, timely responses to client inquiries are essential
- Fluent In English
