Senior Customer Service Represen...
Allianz -
New Cairo, CairoJob Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handles all walk in customers from all the distribution channels , issue payment, investment and tax letters requested by customers and assists them with the settlement of due premiums.
- Receives and finalizes all the simple requests of life policies on the same day.
- Handles hard calls in order to keep and exceed the client's satisfaction and provide any service for any customer's query , requests and complaints following process and agreed SLA.
- Collects, receives notifications and follows the procedures till finalization.
- Issues P&C products as per agreed criterias and renew policies within authority limits.
- Replies for all kind of complaints or requests if required.
- Follows up on all client requests to guarantee prompt and regular feedback as required.
- Coaches and train the CSRs to guarantee the implementation of the company and department rules to achieve the required service standards.
Job Requirements
- 2-4 Years of experience
- Insurance experience in both life & P&C
- Microsoft office
- Fluent in both Arabic & English
- Experience in customer service is an asset.
